At M. Cacao, we are committed to delivering our exquisite chocolates to you with the utmost care and efficiency. Our shipping policies are designed to ensure that your order arrives in perfect condition, ready to be savored.

Shipping Methods and Schedule

We offer a variety of shipping options to accommodate your needs:

Our shipping schedule operates from Monday to Wednesday to prevent your chocolates from being in transit over the weekend, thereby preserving their quality. Orders placed after 1:00 PM EST will be processed on the next business day.

Warm Weather Express Shipping

During warmer months or when shipping to warmer climates, we take extra precautions to prevent melting. We strongly recommend Warm Weather Express service when temperatures at your destination reach higher than 72°F (22°C).

Shipping Rates

Shipping costs are calculated based on the destination, shipping method, and order total. In the 48 contiguous United States, Ground shipping is $9 and 2nd Day Air is $19. We also offer complimentary Ground shipping on orders over $150, available exclusively for deliveries within the 48 contiguous United States.

Please note that additional charges may apply for expedited shipping, Warm Weather Express service, or deliveries to remote locations.

International Shipping

We offer shipping within the United States and to many international destinations. For international orders, shipping rates and delivery times may vary based on the destination country. Please be aware that customs duties and taxes are the responsibility of the recipient.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. This allows you to monitor your package's journey and anticipate its arrival.

Customer Support

Our dedicated customer service team is available to assist you with any questions or concerns regarding your order. Please contact us at or (877) 334-5777 during business hours, Monday through Friday, 9:00 AM to 5:00 PM EST, and Saturday 10:00 AM to 3:00 PM EST.

At M. Cacao, your delight is our priority. We strive to provide a seamless experience from the moment you place your order to the first taste of our luxurious chocolates.